As an ICT Service Desk employee you will work in a small team. You will become responsible for handling service calls that come in from other company employees experiencing any issues with our IT. Managing the customer relationship and resolving faults in a quick and effective manner are important qualities to bring in to this role. A hardworking employee who has strong communication skills, patience, and enjoys problem solving would be the ideal candidate of this role.
Accepting and registering service calls and logging the issue in the ticketing system. Independently resolving tickets and service calls. Identifying major technical problems and escalating them. Implementing updates of our software for customers, generating management reports.
Previous experience working in the IT sector is preferable. Higher Education qualifications at level 4 or above. Examples of previous work or projects you have utilized your problem solving skills in.
Full-time, Fixed-term
As a Customer Service employee, you help existing new customers find the right product to fulfill their needs. You will be the first port of call for a renewal of a subscription, a malfunction or advice about certain products. It is paramount that you believe in our company values to ensure our customers have a good experience. Contact with customers is both by telephone and in writing via email or instant chat.
Have contact with customers via telephone and in writing - email or instant chat. Assist customer with finding the best product to fulfill their requirement. Help deal with any issues customers may be experiencing. Be a strong ambassador and representative of the company.
The ability to be able to communicate effectively, be approachable and engaging. Motivated to increase our customer numbers.
Full-time, Part-time contracts available
You will be involved in providing technical advice and support as part of a 24/7 running team.
Install customer equipment racks. Install data center cabling. Monitor and respond to alarm messages. Keep records up to date of all activities performed.
Experience within the electrical engineering industry. Flexible and willingness to work shifts. You are solution-orientated.
Shift Work
You will be responsible for dealing with incident alerting, identifying what the issue is, investigating how the incident was able to occur and create risk reports. You will also be expected to develop a solution to ensure the incident doesn't reoccur.
React to incident alerts. Identify how the issue was able to occur. Produce reports once the issue has been resolved. Identify potential risks to our system before they arise.
Degree level qualification in IT, 5 years minimum relevant experience, Linux, SOC, Nessus experience.
Freelance
Monitor the IT environment of external customers while helping to build cloud-based security solutions. We expect a quarter of your time to be spent on development and self development to enable the orginisation to grow and our customers to be provided with the best service possible.
Work in a high tempo Security Operations Center to monitor customers IT environments. Detect, analyse and deal with threats. Conduct penetration testing on required environments.
Higher education qualifications. Some evidence of work experience in the IT industry and a positive attitude.
Full-Time Shifts
Cyber Security expert to help protect IT systems and users from an array of cyber threats including phishing, hacking and malware attacks. The successful candidate will also be responsible for delivering training to users to help improve their own understanding of cyber security.
Client site visits for training and technical services. Security auditing. Penetration Testing. Record Keeping. Establishment and delivery of training material.
Customer service experience. The ability to work under pressure. An in-depth understanding of current cyber security threats and best practices. Communication and presentation skills. Advanced computer literacy. Understanding of data protection rules. Driving license and a willingness to travel.
Flexible working arrangements around customer requirements
This role requires an established penetration tester with relevant experience in the wider cyber security industry.
You will be required to conduct both large and small scale penetration/stress tests on applications, vulnerability assessments and conduct research assignments.
Three years relevant cyber security experience. Demonstrated technical ability. Good written and verbal communication skills. A driving license. An understanding of key software and network capabilities.
Full time, Permanent
Joining a pre-established team, you will be an intermediary between our customers and IT support teams.
Managing the relationship between customers and IT. Incident management and qualification. Vulnerability analysis. Propose action plans and ensure that they are appropriately implemented. Participate in regular meetings with share holders.
Have experience in cyber security. Proven customer service skills. Technical skills, including code writing and penetration testing. A fundamental understanding of software, applications and networks.
Full Time, Permanent
