As an ICT Service Desk employee you will work in a small team. You will become responsible for handling service calls that come in from other company employees experiencing any issues with our IT. Managing the customer relationship and resolving faults in a quick and effective manner are important qualities to bring in to this role. A hardworking employee who has strong communication skills, patience, and enjoys problem solving would be the ideal candidate of this role.
Accepting and registering service calls and logging the issue in the ticketing system. Independently resolving tickets and service calls. Identifying major technical problems and escalating them. Implementing updates of our software for customers, generating management reports.
Previous experience working in the IT sector is preferable. Higher Education qualifications at level 4 or above. Examples of previous work or projects you have utilized your problem solving skills in.
Full-time, Fixed-term
As a Customer Service employee, you help existing new customers find the right product to fulfill their needs. You will be the first port of call for a renewal of a subscription, a malfunction or advice about certain products. It is paramount that you believe in our company values to ensure our customers have a good experience. Contact with customers is both by telephone and in writing via email or instant chat.
Have contact with customers via telephone and in writing - email or instant chat. Assist customer with finding the best product to fulfill their requirement. Help deal with any issues customers may be experiencing. Be a strong ambassador and representative of the company.
The ability to be able to communicate effectively, be approachable and engaging. Motivated to increase our customer numbers.
Full-time, Part-time contracts available
As Scrum Master you will be responsible for achieving high quality software deliveries to time and budget constraints. Excellent communication and organizational skills are paramount to your success in clearly conveying your vision within the department.
Coordinate teams, manage dependency, solve problems and overcome obstacles, mentor future scrum masters and liaise with stakeholders and customers.
3 years experience as scrum leader or other management experience, certified scrum master qualifications. Agile coaching skills and an understanding of how IT companies and the industry operates.
Full-Time
You will be part of an intake of people from a range of backgrounds new to the IT industry partaking in a 8 week summer internship. This will give you the opportunity to gain new skills and experience to start your career in an evolving industry. You will be mentored, tasked and reviewed by experts in their IT fields.
Work on and complete a project. Using and developing new skills. Gain qualifications relevant to a future in the industry.
Evidence of a IT project you have worked on. Willingness to learn. Ambition and drive for a career in IT.
8 week intern with opportunity to extend.
A specialist service analyst is required to oversea the data output of key projects in our organisation. You will be involved in all aspects of data output, from beginning to end.
Incident/Major Incident response. Creating resolutions acceptable to interested parties, and communicating decisions and reports. Awareness of project management skills. Building knowledge systems. Completing paperwork.
Problem solving and information gathering to a technical specification. Ability to work at a fast pace and manage stressful situations. Strong communication skills. Understanding of technical datasets.
Shift pattern, Permanent
This role requires an established penetration tester with relevant experience in the wider cyber security industry.
You will be required to conduct both large and small scale penetration/stress tests on applications, vulnerability assessments and conduct research assignments.
Three years relevant cyber security experience. Demonstrated technical ability. Good written and verbal communication skills. A driving license. An understanding of key software and network capabilities.
Full time, Permanent
An information security engineer is required to sit above several teams to ensure that cyber security and policy compliance are maintained. The role holder may also be required to conduct audits of third-party teams and systems, and will be reportable to the department head.
Planning, organising and supervising relevant audits, encompassing both security and policy compliance. Writing and ensuring compliance with risk assessments. Analyse and monitor security logs, alerts and reports. Incident management and reporting. Encourage the development of a security-wise cyber community. Other duties administrative duties, as well as any other day-to-day technical tasks as required.
Degree in a relevant computer science, or associated practical experience. Excellent written and oral communication. Knowledge of security technologies and popular operating systems. An understanding of contemporary cyber security vulnerabilities and threats. Ability to work under stress and present findings to stakeholders. Excellent organisation skills.
Full Time, Permanent. Option to work from home and flexible working.
Joining a pre-established team, you will be an intermediary between our customers and IT support teams.
Managing the relationship between customers and IT. Incident management and qualification. Vulnerability analysis. Propose action plans and ensure that they are appropriately implemented. Participate in regular meetings with share holders.
Have experience in cyber security. Proven customer service skills. Technical skills, including code writing and penetration testing. A fundamental understanding of software, applications and networks.
Full Time, Permanent
