As a Customer Service employee, you help existing new customers find the right product to fulfill their needs. You will be the first port of call for a renewal of a subscription, a malfunction or advice about certain products. It is paramount that you believe in our company values to ensure our customers have a good experience. Contact with customers is both by telephone and in writing via email or instant chat.
Have contact with customers via telephone and in writing - email or instant chat. Assist customer with finding the best product to fulfill their requirement. Help deal with any issues customers may be experiencing. Be a strong ambassador and representative of the company.
The ability to be able to communicate effectively, be approachable and engaging. Motivated to increase our customer numbers.
Full-time, Part-time contracts available
You will be responsible for dealing with incident alerting, identifying what the issue is, investigating how the incident was able to occur and create risk reports. You will also be expected to develop a solution to ensure the incident doesn't reoccur.
React to incident alerts. Identify how the issue was able to occur. Produce reports once the issue has been resolved. Identify potential risks to our system before they arise.
Degree level qualification in IT, 5 years minimum relevant experience, Linux, SOC, Nessus experience.
Freelance
You will be part of an intake of people from a range of backgrounds new to the IT industry partaking in a 8 week summer internship. This will give you the opportunity to gain new skills and experience to start your career in an evolving industry. You will be mentored, tasked and reviewed by experts in their IT fields.
Work on and complete a project. Using and developing new skills. Gain qualifications relevant to a future in the industry.
Evidence of a IT project you have worked on. Willingness to learn. Ambition and drive for a career in IT.
8 week intern with opportunity to extend.
A specialist service analyst is required to oversea the data output of key projects in our organisation. You will be involved in all aspects of data output, from beginning to end.
Incident/Major Incident response. Creating resolutions acceptable to interested parties, and communicating decisions and reports. Awareness of project management skills. Building knowledge systems. Completing paperwork.
Problem solving and information gathering to a technical specification. Ability to work at a fast pace and manage stressful situations. Strong communication skills. Understanding of technical datasets.
Shift pattern, Permanent
Cyber Security expert to help protect IT systems and users from an array of cyber threats including phishing, hacking and malware attacks. The successful candidate will also be responsible for delivering training to users to help improve their own understanding of cyber security.
Client site visits for training and technical services. Security auditing. Penetration Testing. Record Keeping. Establishment and delivery of training material.
Customer service experience. The ability to work under pressure. An in-depth understanding of current cyber security threats and best practices. Communication and presentation skills. Advanced computer literacy. Understanding of data protection rules. Driving license and a willingness to travel.
Flexible working arrangements around customer requirements
An information security engineer is required to sit above several teams to ensure that cyber security and policy compliance are maintained. The role holder may also be required to conduct audits of third-party teams and systems, and will be reportable to the department head.
Planning, organising and supervising relevant audits, encompassing both security and policy compliance. Writing and ensuring compliance with risk assessments. Analyse and monitor security logs, alerts and reports. Incident management and reporting. Encourage the development of a security-wise cyber community. Other duties administrative duties, as well as any other day-to-day technical tasks as required.
Degree in a relevant computer science, or associated practical experience. Excellent written and oral communication. Knowledge of security technologies and popular operating systems. An understanding of contemporary cyber security vulnerabilities and threats. Ability to work under stress and present findings to stakeholders. Excellent organisation skills.
Full Time, Permanent. Option to work from home and flexible working.
The successful candidate will be responsible for using their technical skills to motivate and educate teams in cyber best-practice, as well as reviewing and ensuring compliance with policy.
You will be responsible for scheduling and completing audits, as well as briefing feedback to a wide array of teams and stakeholders. You should also be available for training and to offer advice, as well as having a direct impact on company policy through reporting.
Advanced knowledge and understanding of key cyber security sectors, as well as good understanding of all aspects of computer operating systems. Someone with a degree in a relevant subject, or equivalent technical experience. A strong ability to demonstrate excellent written and verbal communication. The ability to work under stress.
Flexible Full Time, Permanent
We are looking for an experienced database administrator to join our IT Department.
You will be responsible for maintaining all company databases, as well as working with the Software and Data Analysts Teams to develop exciting and efficient new projects.
Experienced with coding, specifically Python. A minimum of five years server administration experience. Excellent communication skills. An in-depth knowledge of relevant cyber security protocols. Management and Coaching experience. An ability to demonstrate technical ability.
Full-time.
